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Admissions / Patient Access

The Hospital Switchboard responds to calls 24 hours a day, seven days a week. Our lobby switchboard/receptionist office is open from 7 a.m. to 5 p.m. Should you need to contact a hospitalized loved one, or obtain information about our services, our switchboard operators are ready to assist you.

The Hospital’s main switchboard number is: 716-366-1111.

Pre-Procedure Services

If you have questions about a scheduled hospital procedure, please contact  Patient Access 716-363-3003.

Scheduling Your Outpatient Services

Some physician-requested exams or tests need to be scheduled. Patient Access team members are available to assist you with scheduling of outpatient procedures Monday through Friday from 8 a.m. to 5:30 p.m. Physician-requested exams such as MRI, Ultrasound, Mammography, Fluoroscopy, Pulmonary Function, Echocardiogram, Nuclear Medicine – Stress, Holter Monitors, Biopsy, etc. can be scheduled by calling 716-363-3933.

If your provider has electronically sent the order(s) for your exam or testing procedure, it can be scheduled when you call. If an order has not been sent by your provider, you will need to bring the order in to our Scheduling Department before the exam or testing can be scheduled.


CLICK HERE to access HEALTHeLINK information in both English and Spanish language.


HEALTHeLINK™ is an unprecedented collaboration among physician, hospital, and insurance organizations to share clinical information in efficient and meaningful ways to improve the delivery of care, enhance clinical outcomes, and control healthcare costs throughout the region. HEALTHeLINK™ is a not-for-profit organization.

HEALTHeLINK™ supports and is working toward the vision of creating community-based virtual medical records and other clinical applications. Achieving that vision means:

  • Medical professionals will have access to information they need to treat you quickly and safely
  • Duplicate tests and procedures will be avoided
  • Your medical information can speak for you in an emergency
  • Quality, safety, and efficiency will help control healthcare costs