Brooks-TLC Hospital is transitioning to Epic as part of the larger Kaleida Health migration to improve safety, coordination, and access to patient health information. Epic securely compiles a patient’s medical history, prescriptions, and lab results across different healthcare providers. This new electronic health record (EHR) platform will help every member of a patient’s care team stay connected and informed, supporting safer and more coordinated care.

As we continue through this transition, patients may notice occasional delays while our teams adapt to the new platform. We appreciate your patience and understanding as we make these important improvements to better support your care.

We are currently experiencing technical issues with our appointment scheduling phone system. The automated call queue, callback feature, and voicemail options are temporarily unavailable. Four dedicated scheduling lines remain available to assist patients. If all representatives are assisting other callers, the call may ring without an answer or you may receive a busy signal. You and are encouraged to call back.

Patients may also visit our Scheduling Office, Brooks Hospital, 529 Central Ave. conveniently located near the hospital’s main entrance, to schedule outpatient services in person.

We appreciate your patience and understanding as we work to restore full functionality as quickly as possible.

 

Friends caring for friends.
Neighbors caring for neighbors.
Family caring for family.

About Us

Services

Brooks-TLC Hospital System offers a wide range of hospital services and urgent care on both an inpatient and ambulatory (outpatient) basis.

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Patient Information

Learn more about Brooks-TLC Hospital System and our multiple care locations, as well as information on insurance, payment and cost.

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Clinics

Brooks-TLC Hospital System staffs two outpatient substance use clinics and the Gowanda Urgent Care & Medical Center for patients.

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COVID-19 Information

Brooks-TLC Hospital System provides Covid-19 information and updates including vaccines and Monoclonal Antibody Therapy.

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Brooks-TLC is your community hospital.

The caregivers of Brooks-TLC Hospital System, Inc. (BTLC) have a vital and dynamic relationship with the communities we serve. As a community hospital, our ‘communities’ are not only those who live outside our walls but also those who work under our roof. The nearly 400 people who dedicate themselves to daily providing quality, compassionate healthcare do so with the passionate belief that we are connected to all the people we serve as family, friends, acquaintances, neighbors and welcome guests.​
This website has been developed with those connections in mind. While we want this site to be an open doorway providing you with information about services we offer which are vital to you and your family’s health, wellness and recovery from illness or injury, we are continually mindful that this should fore mostly serve as a vehicle for connecting with us, and us with you.

Just as the relationship between people is dynamic, so also is this website. Continue to check back and visit with us online to see how we’re bringing healthcare to life in our communities, or contact us at myhealth@brookshospital.org.

– Your friends, neighbors, and healthcare partners at Brooks-TLC

For the safety of our patients, our staff, and YOU, visitation is as follows:
OUTPATIENT: 1 person per patient for outpatient svcs and diagnostics (i.e. labs, x-ray, wound care) 1 person per adult surgery patient, 1 person per Emergency Dept. patient.

See links below for up-to-date information on coronavirus

News

Kaleida Health Announces Launch of New Patient Record System, Advancing Care Coordination Across Western New York

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Buffalo, NY — June 3, 2026 — On May 30, 2026, Kaleida Health officially launched its new, system‑wide patient record platform using Epic software, a major modernization initiative designed to improve care coordination, streamline clinical…

Preventing Osteoporosis at Any Age

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Osteoporosis is often called a “silent disease” because it can develop without symptoms until a fracture occurs. While it is more common in older adults, bone health is important at every stage of life. The…

The Heart of Care: The Role of Nursing at Brooks-TLC Hospital

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In honor of National Nurses Week (May 6–12), we are proud to recognize and celebrate the incredible nursing staff at Brooks-TLC Hospital. Nursing is a calling rooted in compassion, trust, and connection. Every day, our…

For Employees

Employees have access to MyBrooksTLC Benefits, an online benefits portal for Brooks-TLC employees.

Through MyBrooksTLC Benefits, employees can access their benefits information, plan summaries, forms, beneficiary information, HRA balances, FSA balances, and a variety of other useful health and wellness resources and tools.

MyBrooksTLC Benefits is a secure, confidential, and convenient way to manage your employee benefits 24 hours a day, 7 days a week.

Click on the link below to register for a new account or to log In to your existing account.

MyBrooksTLC Benefits

Join Our Team

​Brooks-TLC Hospital System, Inc. is always looking to hire talented and caring individuals to join our health care team.

All of our facilities offer competitive salaries, flexible schedules, shift options, a paid time off plan, a full range of employee medical and dental benefits, opportunities to work in a variety of disciplines, and a friendly and professional work atmosphere conducive to development in your field of expertise.

We are equal opportunity employers and consider applications for all positions without regard to race, color, sex, national origin, age, disability or any other legally protected status.

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Employee Benefits

Testimonials

I decided to ‘go big or go home’ after Dr. Shephard recommended I do both hips at the same time. My quality of life has improved significantly and my recovery went very well. I was discharged from home PT quickly because I was doing better than my PT expected. Dr. Shephard’s sense of humor eased my nerves. I recommend him and already gave a coworker his office number!

– Mindi
Patient – received double hip replacement

I like working at Brooks for many reasons, but one reason is the family culture. When anyone needs help, everyone helps out like they would family. Dr. Barker (ED) recently heard I wanted to restore the rocking chair that was my daughter Crisha’s, when she was a little girl. He is a talented woodworker and he came to me and offered to do it. I could give it to my granddaughter, Salma for her first Birthday. It was a special gift from two doctors!

– Dr. Abdul Shahzad
General Surgeon

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